Question 1

How does booking work?

Accepted Answer

Fill out our contact form specifying the property you'd like, your dates and the number of guests. Your request is reviewed by our team, who will reply within 24h to confirm availability and send you a tailored offer followed by a rental contract. The deposit, the security deposit and the banking details are set out in that contract: the booking is confirmed according to the conditions stated there, once the deposit has been received by bank transfer.

Question 2

What is the minimum stay?

Accepted Answer

We accept stays from 2 nights in low season. In high season (Christmas, New Year, school holidays), a 7-night minimum applies. For bespoke events, contact us directly - we review each request individually.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 4 PM in low season, and from 6 PM in high season. Check-out is before 11 AM. Your Chalet Manager or House Manager will be on site to welcome you. Adjustments may be possible depending on availability.

Question 4

What's included in the price?

Accepted Answer

The price includes full privatisation of the property, a dedicated House Manager, a housekeeper present throughout the day, concierge service before and during your stay, as well as check-in and check-out cleaning. The private chef and additional services (transfers, massages, activities) are available as options.

Question 5

Is the private chef included or optional?

Accepted Answer

The private chef is offered as an option, on request. Former executive chefs of fine-dining restaurants, they design fully bespoke menus tailored to your tastes and your group. Contact us to learn more.

Question 6

Is the property fully privatised?

Accepted Answer

Yes, absolutely. Each of our properties is rented exclusively to your group for the full duration of the stay. No outside guests, no passing through - the property is entirely yours. Each residence is also secured by alarm, video surveillance and high-level access control, for your complete peace of mind.

Question 7

What is the cancellation policy?

Accepted Answer

Our standard cancellation policy is as follows. The applicable conditions are set out in the rental contract provided at the time of booking. More than 30 days before arrival and within 48 hours of booking: 100% refund of the total amount. Between 7 and 30 days before arrival: 50% refund of the total amount. Less than 7 days before arrival: no refund, the full amount remains due.

Question 8

Do you accept pets?

Accepted Answer

Pets may be accepted under conditions depending on the property and the dates. A supplement per animal and an increase in the security deposit will be requested and detailed in the rental contract. Please let us know at the time of your booking request.

Question 9

Is Wi-Fi available?

Accepted Answer

Yes, every property is equipped with high-speed Wi-Fi, included in the stay.

Question 10

How does payment work?

Accepted Answer

A deposit (acompte) of between 20% and 50% of the total amount is requested at the time of booking. The balance must be settled at the latest between 20 and 30 days before the arrival date, according to the conditions set out in the rental contract. Payment is made by bank transfer to the TREVELYAN account. The banking details are communicated in the contract. A security deposit (caution) is also requested by bank transfer. Its amount and terms are specified in the rental contract.

Question 11

When will the chalet be available?

Accepted Answer

Chalet GoldenEye will be available from September 2026. Pre-booking is already open - contact us to secure your dates now.

Question 12

Is the indoor pool accessible year-round?

Accepted Answer

Yes, the heated indoor pool is accessible in every season, making it a major asset for winter as well as summer stays.

Question 13

What's the difference with Chalet Enigma?

Accepted Answer

GoldenEye is, in a way, Enigma's big brother. Same DNA, same standards, same location in La Clusaz - but larger (1,030m² vs 404m²), more contemporary, and more luxurious. It notably features a heated indoor pool and a fitness room. The two chalets can also be combined to host up to 30 people simultaneously.

Question 14

Has the 5-star rating already been awarded?

Accepted Answer

The 5-star rating is currently in the process of being awarded. GoldenEye is designed and operated to the same standards of excellence that earned the 5-star rating for Chalet Enigma and Château de Neydens.

Question 15

Can we combine a GoldenEye and Enigma stay for a large group?

Accepted Answer

Yes, that's precisely why both chalets were designed together. Located just a few minutes from each other in La Clusaz, they can host up to 30 people simultaneously, with one single point of contact and fully centralised organisation.

Chalet GoldenEye - Luxury rental in La Clusaz, French Alps

An exceptional stay

At a Glance

Ski-in / ski-out

Private spa

Indoor pool

Fitness room

Home Cinema

Fireplace

Ski Room

Private parking

Wine cellar

Darts

Brasero

Ski-in / ski-out

Private spa

Indoor pool

Fitness room

Home Cinema

Fireplace

Ski Room

Private parking

Wine cellar

Darts

Brasero

Location & access

Everything you might want to know

Chalet GoldenEye - Luxury rental in La Clusaz, French Alps

An exceptional stay

At a Glance

Ski-in / ski-out

Private spa

Indoor pool

Fitness room

Home Cinema

Fireplace

Ski Room

Private parking

Wine cellar

Darts

Brasero

Ski-in / ski-out

Private spa

Indoor pool

Fitness room

Home Cinema

Fireplace

Ski Room

Private parking

Wine cellar

Darts

Brasero

Location & access

Everything you might want to know

How does booking work?+

What is the minimum stay?+

What are the check-in and check-out times?+

What's included in the price?+

Is the private chef included or optional?+