Chalet Enigma
Chalet Enigma: frequently asked questions
The stay includes accommodation, tourist tax, a dedicated Chalet Manager on hand to welcome you on arrival, concierge service before and during your stay, housekeeping before and after your stay, and household linen supplied on arrival.
Breakfast served each morning, cleaning of the living areas during your stay and the renewal of household linen are offered with every stay as priced supplements, listed in your offer.
Bespoke services remain available upon request: private chef, chauffeurs, grocery shopping, activities and massages.
Breakfast served each morning, cleaning of the living areas during your stay and the renewal of household linen are offered with every stay as priced supplements, listed in your offer.
Bespoke services remain available upon request: private chef, chauffeurs, grocery shopping, activities and massages.
Booking is done in 3 simple steps:
Initial contact: you let us know your dates, number of travellers and expectations. Your request is reviewed by our team.
Offer & rental contract: we send you a tailored offer followed by the rental contract for signature. The deposit amount, the security deposit and the banking details are set out in the contract.
Payment:• A deposit of between 20% and 50% of the total amount is requested at the time of booking.• The balance must be settled at the latest between 20 and 30 days before the arrival date, according to the conditions set out in the rental contract.• Payment is made by bank transfer to the TREVELYAN account.
Security deposit: a security deposit is also requested by bank transfer. Its amount and terms are specified in the rental contract.
The reservation is confirmed according to the conditions stated in the rental contract.
Initial contact: you let us know your dates, number of travellers and expectations. Your request is reviewed by our team.
Offer & rental contract: we send you a tailored offer followed by the rental contract for signature. The deposit amount, the security deposit and the banking details are set out in the contract.
Payment:• A deposit of between 20% and 50% of the total amount is requested at the time of booking.• The balance must be settled at the latest between 20 and 30 days before the arrival date, according to the conditions set out in the rental contract.• Payment is made by bank transfer to the TREVELYAN account.
Security deposit: a security deposit is also requested by bank transfer. Its amount and terms are specified in the rental contract.
The reservation is confirmed according to the conditions stated in the rental contract.
Our standard cancellation policy is as follows. The applicable conditions are set out in the rental contract provided at the time of booking.
• More than 30 days before arrival AND within 48 hours of booking: 100% of the total amount.• Between 7 and 30 days before arrival: 50% of the total amount.• Less than 7 days before arrival: no refund, the full amount remains due.
• More than 30 days before arrival AND within 48 hours of booking: 100% of the total amount.• Between 7 and 30 days before arrival: 50% of the total amount.• Less than 7 days before arrival: no refund, the full amount remains due.
Yes. Our properties are suitable for family stays and we can provide, upon request, baby equipment (e.g., baby cot), subject to availability and property.
For safety, certain facilities (swimming pool, jacuzzi, stairs, terraces, outdoor equipment…) require continuous supervision: children and any minor or vulnerable person must remain under the responsibility of an adult, and access to facilities is only permitted in the presence of an adult.
We also ask that safety devices available on site (alarms, covers, barriers, etc.) be used systematically and in accordance with the instructions.
For safety, certain facilities (swimming pool, jacuzzi, stairs, terraces, outdoor equipment…) require continuous supervision: children and any minor or vulnerable person must remain under the responsibility of an adult, and access to facilities is only permitted in the presence of an adult.
We also ask that safety devices available on site (alarms, covers, barriers, etc.) be used systematically and in accordance with the instructions.
Idyllic Collection is the para-hotel operator of the residences: we handle their exclusive operation and the entire hotel service, without owning the properties. No agency or third-party provider is involved in your stay: you have a single dedicated contact, employed by Idyllic, before and during your stay.
KitchenWIFI, Dishwasher, Glass washer, Oven, Induction hob, Blender, Refrigerator, Freezer, Coffee machine, Tea machine, Toaster, Ice machine, Juice extractor, Bottle cooler, Fondue set, Raclette set, Crêpe maker
Living roomTelevision, Fireplace, Blankets
BedroomsExtra pillows, Slippers
BathroomsTowels & bathrobes, Shower products, Hair dryer
TerraceBarbecue, Fire pit, Table & chairs, Outdoor heating
All roomsTemperature control, Shutter control
OfficeComputers, Multi screens
Ski roomSki/snowboard rack, Boot dryer
GarageElectric car charger, Electric mountain bike charger, Quads, Baby cot, Baby chair
SPAJacuzzi, Sauna, Hammam, Towels & bathrobes
LaundryWashing machine, Tumble dryer, Drying rack, Iron
Living roomTelevision, Fireplace, Blankets
BedroomsExtra pillows, Slippers
BathroomsTowels & bathrobes, Shower products, Hair dryer
TerraceBarbecue, Fire pit, Table & chairs, Outdoor heating
All roomsTemperature control, Shutter control
OfficeComputers, Multi screens
Ski roomSki/snowboard rack, Boot dryer
GarageElectric car charger, Electric mountain bike charger, Quads, Baby cot, Baby chair
SPAJacuzzi, Sauna, Hammam, Towels & bathrobes
LaundryWashing machine, Tumble dryer, Drying rack, Iron